Freelance ITSM (e.g. ServiceNow) Consultant with ITIL and global experience

Remote work, but onsite meetings in Southern Jutland, Denmark, are expected upon prior agreement. 1 August 2021 Five months, possible extensions for three years
About the position

For our client’s DGIT transformation programme, we are looking for a freelance senior ITSM consultant, preferable with more than eight years of experience.

You will be in support for their service management stream within their DGIT transformation programme:

  • Responsible for translating stream objectives into operational activities
  • Guidance with respect to the implementation path, part of design and deployment
  • Translate extensive experience to benefit the stream
  • Support internal resources in growing in service management expertise
  • Provide guidance to ensure requirements drive tool implementation when applicable (timeline)


Solid experience required

  • IT Service Strategy
  • Service management
  • ITIL


And experience in

  • the frames of ITSM tools – e.g. ServiceNow, but not a tool implementation expert
  • other digital and IT service transformation programmes
  • ServiceNow is preferred – but not mandatory


Soft skills

  • Communication skills: verbally, in writing and in terms of presenting
  • Capacity to interact with different types of both experts and management at all levels
  • Capacity to work remotely in an international and multicultural context
  • Experience from a global context and from the industry is required
  • Fluency in English



Starting: 1 August 2021

Ending: 31-12-2021 with possible extensions throughout the next three years

Full time


Location: Remote work, but onsite meetings in Southern Jutland, Denmark, are expected upon prior agreement.


Heidi Kelman Christensen
T: +45 5352 8899
E: heidi@dba-consult.dk


Please also upload your CV to our database:


Apply for job

If you want to apply for the job or have further questions, please contact Peter Heide Heidi Kelman Christensen and learn more. If you apply per. mail, please remember to attach your CV.

+45 5352 8899