Freelance ITIL Service Management Consultant – Quick start

Frederiksberg Asap 2-3 months, possibility of contract being prolonged

Om stillingen

A public client has had a major incident which was handled badly and need a consultant to:

• analyse and update / improve their existing major incident process, identifying gaps – based on best practice
• update the existing process and train staff in the updated process
• showcase how to dive into a major incident (live) – with whiteboard and stakeholder communication

Required qualifications

• Good ITIL skills
• A good understanding of major incident management
• Experience with incident management from other customers or having worked in the role of Incident Manager

Language: Danish

Assignment duration
Starting: asap
Two to three months onsite with the possibility of contract being prolonged

Location: Frederiksberg

Contact
Heidi Kelman Christensen
T: +45 5352 8899
E: heidi@dba-consult.dk

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