Freelance 1st and 2nd Level Supporter with Microsoft Teams, for Service Desk

Remote Asap 3-6 months, full time
About the position

For this assignment, you need +one year of experience.


  • Customer-focused
  • Troubleshooting remote access issues
  • Excellent communication and active listening skills
  • Articulate, speak in a clear voice
  • Diplomatic interpersonal skills
  • Understand business objectives, accept that customer’s issues affect the business
  • Team player, professional code of conduct
  • Basic technical knowledge of all technologies used for business processes
  • Able to deal with stress
  • Good writing and phone techniques

Tech Skills

  • Technical helpdesk or technical call centre experience
  • Disciplined, systematic problem-solving
  • Hands-on experiencw:
    • Windows Operating systems
    • Clients: Windows 7, Windows 10 will be an added advantage
    • Basic knowledge: Windows servers and networking concepts
    • Knowledge of Active Directory, Exchange 2003/2007
    • ITSM ticketing tools such as Remedy, SNOW
    • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
    • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting and Windows Native tools
    • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio, Microsoft Teams, Skype, One drive, O365
    • Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users
    • Support for laptop, desktops and printers

Location: remote

Starting: asap
Three to six months, full time

Heidi Kelman Christensen
T: +45 5352 8899
E: heidi@dba-consult.dk

Please also upload your CV to our database:







Apply for job

If you want to apply for the job or have further questions, please contact Peter Heide Heidi Kelman Christensen and learn more. If you apply per. mail, please remember to attach your CV.

+45 5352 8899