Freelance 1st and 2nd Level Supporter with Microsoft Teams, for Service Desk

Remote Asap 3-6 months, full time

About the position

For this assignment, you need +one year of experience.

Skills

• Customer-focused
• Troubleshooting remote access issues
• Excellent communication and active listening skills
• Articulate, speak in a clear voice
• Diplomatic interpersonal skills
• Understand business objectives, accept that customer’s issues affect the business
• Team player, professional code of conduct
• Basic technical knowledge of all technologies used for business processes
• Able to deal with stress
• Good writing and phone techniques

Tech Skills

• Technical helpdesk or technical call centre experience
• Disciplined, systematic problem-solving
• Hands-on experiencw:
  • Windows Operating systems
  • Clients: Windows 7, Windows 10 will be an added advantage
  • Basic knowledge: Windows servers and networking concepts
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, SNOW
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio, Microsoft Teams, Skype, One drive, O365
  • Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users
  • Support for laptop, desktops and printers

Location: remote

Duration
Starting: asap
Three to six months, full time

Contact
Heidi Kelman Christensen
T: +45 5352 8899
E: heidi@dba-consult.dk

Please also upload your CV to our database:
https://exact.dba-consult.dk/contractor/sign_up?lang=en