Sr. Application supporter

København asap 12 mdr+

Om stillingen

We’re seeking 3rd level supporters for application support service

• Central point of contact for technical applications, incidents and requests

• Prioritise incidents and requests

• Diagnose incidents

• Provide technical solutions where resolution is known

• Where appropriate, coordinate responses to incidents / requests with service partners (infrastructure, data management) and 3rd party vendors and ensure customer is kept up to date with progress

• Provide technical application installation and configuration

• Manage licensing related incidents for technical applications

• Coordinate application upgrades

• Capture known issues and related information to drive knowledge transfer across both Tech apps support team members and other support groups

• Create and maintain application inventories and documentation

• Coordinate within Global Tech apps team, incidents or requests requiring multi-site technical solutions.

• Provide enhancement suggestions

• Daily/weekly checkpoints with customers and other vendors

Please contact Heidi Kelman Christensen T: +45 53528899 E: heidi@dba-consult.dk